Offshore Product Maintenance and Support Services :
QualSoft is well equipped to provide a support and maintenance service for Products and Applications. A well-defined methodology and its communications infrastructure are utilized to provide both onsite and an
offshore maintenance service. The dedicated product support team at QualSoft provides round-the-clock support, application continuity, Help desk management with a high-level Standard Maintenance Procedures
(SMP- Standard Maintenance Procedures), Procedural Manuals, infrastructure and ensures maximum application uptime.
Our Key Offshore Product Maintenance Services :
Application hosting & hardware
maintenance :
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Application hosting on dedicated server
Managing the continuity and resolving the hardware issues
Application Continuity Management
Availability Management
Capacity Management
Software Maintenance :
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Corrective Maintenance : To resolve the corrective, incidental issues and errors. Preventive Maintenance : To plan and implement the action to avoid future problems based upon past incidents, anticipation, feedback and continuous improvement. Adaptive Maintenance : adoptions are made to the application as a result of external factors. Perfective Maintenance : To carry out functional modifications.
Helpdesk & support :
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Settling the RFCs (Request for change) based on the priority through Corrective, Preventive, Adaptive and Perfective maintenance.
Receipt, acknowledgement, distribution, plan closer of issue / RFC registered by user. Responsibility will be carried out by Issue
co-ordinator.
For issues communication various tools including Client's application, e-Mail will be used. (3rd level: answer questions and resolve technical issues reported by client personnel).
Detailed coverage of following activity makes our maintenance service as a unique
offering :
Incident Management
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Modification Management
Maintenance and renewal
Configuration control
Program management and distribution
Dedicated team 24/7 support
Lower cost resources
Focus on Core activity with in-house team.
Rapid Time to Realize and Time to Market the software product.
QualSoft signs a detailed Service Level Agreement
(SLA) for Maintenance services for :
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Legacy product maintenance
Component Development and up gradation
Support to multiple platform versions
Localization and customization of core products.
