Outsourcing software maintenance services to QualSoft can help you ensure that your software always has a competitive edge. We well equipped to provide a outsourced product support and maintenance service for products and applications. A well-defined methodology and its communications infrastructure are utilized to provide both onsite and an outsourced product maintenance solutions . The dedicated product support team at QualSoft provides round-the-clock support, application continuity, help desk management with a high-level standard maintenance procedures (SMP- Standard Maintenance Procedures), procedural manuals, infrastructure and ensures maximum application uptime.
Application hosting & hardware maintenance :
- Application hosting on dedicated server
- Managing the continuity and resolving the hardware issues
- Application continuity management
- Availability management
- Capacity management
Offshore software product maintenance :
- Corrective software product maintenance : To resolve the corrective, incidental issues and errors.
- Preventive software product maintenance : To plan and implement the action to avoid future problems based upon past incidents, anticipation, feedback and continuous improvement.
- Adaptive software product maintenance : Adoptions are made to the application as a result of external factors.
- Perfective software product maintenance : To carry out functional modifications.
Offshore product maintenance helpdesk & support :
- Settling the RFC's (Request for change) based on the priority through corrective, preventive, adaptive and perfective maintenance.
- Receipt, acknowledgement, distribution, plan closer of issue / RFC registered by user. Responsibility will be carried out by issue coordinator.
- For issues communication various tools including client's application, e-Mail will be used. (3rd level: answer questions and resolve technical issues reported by client personnel).
Detailed coverage of following activity makes our maintenance service as a unique offering :
Incident software product management
- Outsourced product modification management
- Software product development maintenance and renewal
- Outsourced product configuration control
- Program management and distribution software outsourcing
- Dedicated team 24/7 support
- Lower cost resources software company
- Focus on core activity with in-house team.
- Rapid time to realize and time to market the software product.
Service level agreement (SLA) for maintenance services for :
- Legacy product maintenance
- Component development and up gradation
- Support to multiple platform versions
- Localization and customization of core products.
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